ProcurementWhy Enterprise Buyers Reject Unverified VPATs
Procurement officers for federal agencies (GSA, DoD, VA), state universities, and Fortune 500 enterprises review dozens of ACRs monthly. A common mistake SaaS founders make is submitting a self-authored VPAT that marks every single criterion as "Supports" without detailed technical remarks.
Procurement evaluators recognize blanket self-assessments as red flags. If a product claims full support without explaining how keyboard focus or screen reader parsing is handled, procurement teams routinely pause procurement or demand a certified third-party audit report.
✓Detailed Remarks are Mandatory: Every "Supports" or "Supports with Exceptions" entry requires specific code-level explanations.
✓Honest Exceptions Win Deals: Procurement teams accept software with documented exceptions if a clear remediation timeline is provided.
✓Third-Party Validation: Certified audits from independent digital accessibility specialists remove liability for enterprise buyers.